Code of Practice
In this code of practice, we tell you about your rights as a UK customer as well as your responsibilities when joining us and we explain our commitment to you as a customer.
We aim to deliver the highest standards of service possible. One of the main reasons for publishing this code is to assure you of our good intentions and explain what you can expect from us. Legally, we’re also obliged to provide certain information to meet the requirements of the communications regulator, Ofcom. We’ve tried to make this code as clear as possible. If it’s not, get in touch and we'll be happy to run through things with you. This code of practice is available on our website and on request by contacting us. Copies are also available in alternative formats, such as Braille. We also produce supplementary codes on specific services and other mobile issues. If you want a copy of these or more general information, please visit eternalcomms.co.uk/terms.
Who we are and what we offer:
We’re a UK supplier of Mobile Broadband equipment, Preloaded Sim Cards and accessories. Our head office is based in Brookmans Park, Hertfordshire.
Our Commitment to you:
Customer Services
We’re always looking for ways to improve however, if you feel we are not achieving this, please contact us. We aim to deliver a service that you use, enjoy and value. That's why we provide clear, concise answers to questions, publish information that’s relevant and easy to understand, and respond quickly to complaints. To get in contact with us, there are the following options:
Online form:
You can contact us by completing the contact form at eternalcomms.co.uk/contact
By post
Eternal Communications Ltd Customer Services
Arqiva Transmission Station
Great North Road
Brookmans Park
Hertfordshire
AL9 6NE
Ways to buy:
We are primarily an online only store so the best place to purchase the latest Mobile Broadband related products items is at eterrnalcomms.co.uk.
Your privacy:
We'll only use your personal information in accordance with our Privacy Policy and relevant UK data protection and privacy legislation. You’ll find our Privacy Policy at eternalcomms.co.uk/terms.
By agreeing to the terms of our Privacy Policy, you give us permission to collect information about how, when, and where you use our services.
With your consent, we may contact you occasionally for marketing purposes (see the section called 'Keeping you up to date') and share your information with selected third parties.
If we collect sensitive information, we'll ask your permission before sharing it.
For further information, or answers to queries, please send an email to admin@eternalcomms.co.uk or write to:
DPA Officer
Eternal Communications Ltd
Arqiva Transmission Station
Great North Road
Brookmans Park
Hertfordshire
AL9 6NE
Terms and Conditions:
It's important to read and agree to stick to our T’s & C’s – available at: eternalcomms.co.uk/terms.
We reserve the right to terminate Sim Card related services at any time, if you breach any of the terms.
About this code:
We review and update this code regularly to make sure that it meets current requirements.